“From North Korean missiles to the eclipse to fidget spinners, 2017 was a year so surreal, so densely populated with strange and alarming events, that you have to seriously consider the possibility that somebody — and when we say “somebody,” we mean “Russia” — was putting LSD in our water supply.”
The above quote is from Dave Barry in a cover page article in today’s (12/31/17) Washington Post. Continue reading
Social collaboration, online audit tools and in-house expertise point the way forward for the future audit.
Using social platforms to support the audit process with electronic audit tools and remote auditors is the way of the future. How we start to position ourselves for the future audit is something I have been thinking about since I first wrote parts of this article in 2013. Let’s look back now to go forward. Continue reading
It’s taken a long time—but the time has finally come. The release of my book, “State of Readiness”, has arrived.
My project officially started almost two and a half years ago. That was the day I formally sat down and decided to write a book. But it’s beginning can be traced to an article I wrote in 2012 entitled, “The Operational Excellence Manifesto”. It was one of the more significant articles I had written and was the result of a considerable amount of listening, learning, and experiencing. Continue reading
I recently got a question from one of my clients regarding risks associated with non-compliance in Emergency Department concerning two patient identifiers. The risk identified by my client is not uncommon among many healthcare organizations and falls under operational and compliance risk management. In order to comply with the required organizational practices (ROPs), we first need to have a closer look at it. Continue reading
Think of the following: your CEO gets a tweet from President Trump calling out your company for being Un-American for offshoring jobs? No!
“The biggest idea (globalization/offshoring) of the past three decades is in deep trouble,” says the Economist.¹
President Trump advocates critical infrastructure spending to build/upgrade the electric grid, roads, and airports. The American Society of Civil Engineers (ASCE) rates the infrastructure D+. Domestic investment will be $1 up to $4 trillion. Most of the infrastructure will be sourced domestically. Continue reading
Let me first start by saying integrating risk management into strategic planning is NOT doing a startegic risk assessment or even having a risk conversation at the strategy setting meeting, it is so much more. You will also find it difficult to relate if the objectives have not been defined or documented in your company or if the objectives are not measurable. Continue reading
Will Risk Based Thinking (RBT) as a cultural change for organizations be successful in reducing quality or business upsets for organizations of all sizes and complexity? In the past 50 years, there have been several quality improvement initiatives that attempted to bring about a change in a company’s culture that have not had a sustainable impact on the company’s quality or business results. Continue reading
We are seeing more global certification bodies create their own assurance and branded certification schemes.
Like ISO 31000 letter of conformance for airports.
Dubai Airports this week received a letter of conformance for ISO 31000 – 2009 Enterprise Risk Management from Lloyds’ Register Quality Assurance (LRQA). Continue reading
I have been an RABQSA (Exemplar Global) lead auditor for twenty years. My auditing experience includes conducting over 500 audits for worldwide organizations and providing dozens of Internal Auditor training classes. I am currently assisting several companies in upgrading to the ISO 9001:2015 quality management system (QMS) requirements. While the previous ISO 9001 revisions had their share of interpretation issues, the latest revision, ISO 9001:2015, has many issues which are hampering the transition to the new standard in my opinion. Continue reading
“One Thing is Certain: 2017 Will Be the Year of Uncertainty for CEO’s’”
Shouted a recent Wall Street Journal article.
Let’s look at the reasons at why we live in VUCA time (Volatility, Uncertainty, Complexity, and Ambiguity).
- President Trump is disrupting business rules and business models.
- Technological change is increasing.
- Mass immigration is resulting in political divisions.
- Climate change is real and increasing.
- Globalization benefits are unclear due to job and work transference.
You’re a company that has been outsourcing for the last 10 years. This makes good business sense, since you can’t find local or domestic sources that can make products or provide the services you need. Also, the savings of outsourcing can be substantial so this increases your revenue and is good for your shareholders.
Then, you get tweeted: President Trump calls your company out as being UnAmerican for outsourcing jobs. Continue reading