#166 – BALDRIGE CRITERIA POSES CHALLENGES TO THE QUALITY PROFESSION – JIM KLINE PH.D.

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aIMG_4231-150x150Introduction

The title may sound strange given the Baldrige’s origin as the U.S. National Quality Award.   Yet, its migration to a Performance Excellence Criteria and the addition of Cyber Security, Innovation, and Enterprise Risk Management (ERM) does pose challenges to the quality profession.  This is particularly true since the many of the Baldrige examiners are quality professionals. Continue reading