#167 – IS RBT THE ‘NEW’ TQM? – MILT DENTCH

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Milt-150x147Will Risk Based Thinking (RBT) as a cultural change for organizations be successful in reducing quality or business upsets for organizations of all sizes and complexity? In the past 50 years, there have been several quality improvement initiatives that attempted to bring about a change in a company’s culture that have not had a sustainable impact on the company’s quality or business results. Continue reading