#112 – LEAN SIX SIGMA AND THE SIPOC TOOL FOR HIGHER ED – NORMA SIMONS

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20bb2dbThe Lean Six Sigma (LSS) methodology that was originally developed in manufacturing is slowly making its way to the education space. As the concepts of Lean Six Sigma spread and provide the template for improving efficiency and enhancing institutional performance, the SIPOC tool is invaluable for changing the thinking and approach to project management, process improvement and LSS implementation. Continue reading