Do you have an old Hotmail account lying around? What would you do if:
Dr. Carolyn Turbyfill
Thinking of new ideas and putting those ideas to practical economic use can be more of an art than a science. At times innovation sends a signal that is in opposition to quality.
If we are constantly trying to solve problems and find solutions through effective investigation of failures, do we ever consider that the best solution is to ignore the past and invent the future? Those of us who have a wider view of what innovation should deliver seek entirely new approaches verses conventional problem-solving for cause. It’s not that analytical thinking is unnecessary but on occasion, a new solution unrelated to cause removal is warranted. Continue reading
Of course every organization strives to satisfy customers. As an organization, ISO is no different. However, the experience many have had with ISO 9001 provides us with a lesson about the assumption of invariable customer correctness. To satisfy customers, sometimes they need to be educated instead of being presumed correct. Continue reading
Yes, you read it right: it’s not that quality is at risk, it’s more that quality is a risk itself.
I don’t despise ISO 9001 and the many quality-oriented standards, I’m simply looking at the market as it is.
PURCHASE CHEAP & COUNTERFEIT
In a recent market survey conducted in Rome among young people more than 75% of them declared they prefer to buy cheap, counterfeited products as compared to the expensive OEMs’ brands. Continue reading
In recent months, there has been a lot of speculation into the addition of risk management into the 2015 version of ISO9001. This article will attempt to put this initiative into perspective and eliminate most of the fears and concerns that many have voiced on the subject.
Let’s start with the basics. Continue reading