Summary – Risk and crisis consulting is on the brink of its ‘Kodak moment’. As AI streamlines tasks by over 90%, firms face a dilemma: adopt AI and disrupt the business model or resist and risk obsolescence. Small teams have the edge, but all must adapt. Dive in to discover the industry’s future. Continue reading
AI isn’t finally here – it’s been here for a while in everything from the autocorrect on your phone and the recommendations you get on Netflix – but it’s now in the mainstream. And thankfully, we’re having some of the hard conversations we failed to have when other technologies like social media were emerging. These will be long, complicated, and potentially inconclusive discussions, but at least they’re happening. Continue reading
I’ve been building custom knowledge agents (AKA chatbots) for a few weeks, and Greg asked me to share some background on how you build these tools and why. The ‘how’ is covered in a short demo video below, but before you start building nodes, it’s worth thinking about what these new chatbots are and what they can do for you. Continue reading
I want to share a simple framework for crisis response.
But, if you’re a crisis management professional or corporate communicator, you need to take a deep breath before you read this.
In the last few weeks, US banks Silvergate, Signature, and the Silicon Valley Bank (SVB) collapsed, while First Republic Bank required a $30bn bailout from larger Wall Street Firms. Meanwhile, in Europe, the Swiss bank Credit Suisse has been bought by rival UBS.
Each of these banks was in a different position, and no single factor caused these banks to get into trouble. However, these recent events provide some essential takeaways for risk and communications managers. Continue reading