Monthly Archives: March 2014

#43 – FUTURE OF QUALITY: RISK® – GREG HUTCHINS

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Power Point Voice Over Future of Quality: Risk® deck went viral on linkedin.  More than 40K requests.

Bio:

Greg Hutchins PE and CERM (503.233.101 & GregH@QualityPlusEngineering.com)  is the founder of:

CERMAcademy.com
800Compete.com
QualityPlusEngineering.com
WorkingIt.com

He is the evangelist behind Future of Quality: Risk®.  He is currently working on the Future of Work and machine learning projects.

He is a frequent speaker and expert on Supply Chain Risk Management and cyber security.  His current books available on all platform are shown below:

#43 – THE MORE THE COMMUNICATION METHODS, THE EASIER IT IS TO REMAIN UNREACHABLE – KIRON BONDALE

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kiron-bondaleIt is a generally held belief that the increase in communication choices and technologies has helped by reducing perceptions of global distance, facilitating a 24×7 working model, and enabling those with communication challenges to fully collaborate with their peers.

However, there is a dark side to this proliferation of communication options.  Ask anyone who has struggled to get feedback from team members or key stakeholders and it becomes apparent that the greater the number of methods of being able to reach someone, the easier it is for that person to ignore you if they so choose. Continue reading →

#43 – AVOIDING THE CAPA CALAMITY – KEN PETERSON

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Anyone working in quality management is familiar with references to “Death by CAPA” or “CAPA Kills.” The industry is rife with similar catch phrases. The “truth” is they are not far from the “truth.” When my friend from FDA originally coined the expression “death by CAPA,” it was with the best of intentions. Her concern was for those who were killing their respective companies with an overabundance of entries into the CAPA system. These employees were doing so in an effort to ensure all that needed to be examined was always caught. To avoid your own CAPA calamity, let’s examine two key distinguishing features of a good approach to CAPA management. Continue reading →

#43 – DO YOU KNOW THE COST OF A BAD HIRE? – ELIZABETH LIONS

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Elizabeth Lions PixYou know the one. The one that comes in late or calls in on Monday mornings right before a major project is launched. Or the employee that is constantly negative, bringing down the team because they always have to be right. Or the employee that you just cannot coach,  no matter how hard you try to test your leadership skills.

According to a Forbes article by David K. Williams, the cost of a bad hire can run you anywhere between $25,00-$50,000. These hidden costs quickly add up when you look at a recruiter’s salary, job postings, interviewing, training and related equipment like phones, desks and computers. Continue reading →

#43 – QUALITY MANAGEMENT SEEN THROUGH THE MANUAL – T. DAN NELSON

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T. Dan NelsonA quality manual is supposed to describe a quality management system (QMS), a system of processes working together to output product. A quality manual defines a QMS, whether or not ISO 9001 certification is among management’s objectives.

OPERATIONS AT THREE LEVELS
A work instruction (level three QMS documentation) describes operations at an activity level. It describes how specific activities are supposed to be carried out. “Insert nut A onto bolt B and torque to 20 lbs.” Defining operations according to ISO 9001 requirements at this level, instead of defining them according to internal processing requirements, is not useful to anyone, nor is it necessary. Continue reading →