Review of a proposed ANSI Quality of Government Standard invited
The ASQ[1] Government Division is inviting professional review of a new Standard for the Quality of Government Operations and Services which is being developing as part of an ANSI[2] Standards package. The package includes a Process Maturity Model and a System Maturity Model that can be used to assess the use of best practice operations within the span of control of every manager and supervisor in any government agency.
The new standard proposes to address risk through the proactive design of aligned processes and systems, that deploy all of the work flows in the organization.
The new standards package is being prepared for submission to the American National Standards Institute later this year and broad professional review is invited.
The standard document can be downloaded at http://my.asq.org/links/1591629693.html
and comments regarding its structure and proposed use should be directed to Richard Mallory, Chair of the Center for Quality Standards in Government at rich_mallory@yahoo.com.
“We believe this proposed ANSI Standard has the ability to re-invent the application of quality in government, by clearly showing which units in any agency, program, or office are actively using established quality principles,” said Government Division Chair Marc Berson.
Mallory predicts that the proposed ANSI Standards will re-invent the foundation of quality practice in government, and risk management, by challenging all agencies to create and document best practice operational plans. “The genius of the new system is that it will require every manager and supervisor in covered agencies to document the efficiency and effectiveness of work flows though identified key processes and systems.”
The use of the new standard is further described in Mallory’s book, Quality Standards for Highly Effective Government, 2nd Edition, Taylor and Francis/ CRC Press.
[1] American Society for Quality www.asq.org.
[2] American National Standards Institute