The buzzword seems to be ‘communication’ these days, which is ironic since there is no shortage of tweets, messages, emails and posts on LinkedIn. Yet, there are dozens of webinars and articles (just like this one) on communication.
Why is that?
It turns out, not getting your point across clearly and crisply is costly.
Consider this:
- 71% of employees report their manager doesn’t explain goals or plans.
- 38% of employees will poorly perform after a tough review.
- 37 Billion dollars is spent due to employee misunderstanding.
MISUNDERSTANDINGS
Let me clarify the ‘misunderstandings”. Misunderstandings in this case was the result of employees who didn’t understand policies, processes or job junction – or all three.
There are common barriers all leaders face when delivering news which inhibits them for being effective. Read: preventing your employees of making a colossal screw up in the office.
Failure to learning how to lead and deliver bad news, certainly has its cost, but did you know that what often gets in the way is you.
The most common barrier for leaders is their feelings and judgments around the news they are about to deliver to the team. For example, let’s say a leader has an issue delivering the tough news. Perhaps it’s a change related issue, an impending lay off or the stocks have gone down. If the delivery isn’t clear and crisp the impact can end up in turnover, loss of productivity and ultimately stock performance.
All because a leader can’t contain their feelings.
Checking yourself at the door and really evaluating the news and reflecting on how you will deliver bad news is critical to your success as a leader.
Leadership isn’t a title and it’s not getting people to carry out your orders.
Everything touches everything. Which means every little word you say, every expression on your face is registered on the mind of the team, and when they go home at night, it’s better for you and the company if they aren’t fearful or worried.
Those fears that keep employees up at night, wondering about the direction of the company, their project and job is in direct impact to what you said – or didn’t say.
Leaders beware. Your power has an indelible affect.
So before you deliver any news to your team consider this:
- What was the best leader you ever had?
- And why did you trust them?
The bigger question is – can you emulate them?
Bio:
Elizabeth Lions Author, “Recession Proof Yourself!” and ”I Quit! Working For You Isn’t Working For Me” www.elizabethlions.com and 806 283 8811