Author Archives: greg

#153 – THE COST OF QUALITY ACCORDING TO THE EXPERTS – MURRAY GONZALEZ

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UntitledPhilip “Phil” Crosby, Dr. W. Edwards Deming, and Joseph Juran, all made paramount and lasting contributions to the field of quality management. Each was truly phenomenal in his own right. Thanks to the knowledge shared by consultants W. Edward Deming and Joseph M. Juran, war-torn Japan improved their products and their processes. The Japanese became so proficient at quality management, their success was a catalyst for Western companies to adopt their philosophy and practices. Continue reading →

#153 – REPUTATION AND RISK – JIM KLINE PH.D.

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aIMG_4231INTRODUCTION
Increasingly organizations, both public and private, are recognizing that what citizens, customers, shareholders, legislators, and the financial markets think about their integrity or competency has a significant impact. In a 2014 Global Survey on Reputation Risk a majority of the companies were concerned about situations beyond their control that could affect the reputation of their companies. Continue reading →

#152 – ARE WE MISSING THE POINT OF EXERCISING OUR PLANS? – GEARY SIKICH

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Untitled1-150x150Introduction

Imagine that your plan has been implemented as it was designed. You and your organization carried out the plan following every detail that was contained in the planning documents. Your plan has failed. That is all you know. Your plan failed. But, you think, “We exercised the plan!” Yes, indeed you did exercise your plan. And now you are being taken to task because the plan failed and this reflects on you and your planning team and on your customers – those who provided input and those who were supposed to execute the plan. Continue reading →

#152 – THE DERATING AND SAFETY MARGIN MANUAL – FRED SCHENKELBERG

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ABC FredDo you have derating & safety margin manual in your organization? Is it used regularly? If not, your organization’s products are likely not as reliable as they should be. You are shipping products that are not as robust nor as reliable as your customers deserve.

Derating and safety factors provide a means to select components or create design features that have sufficient margin to accommodate variation in use and strength over time. So why are these tools routinely ignored or given only fleeting attention? Continue reading →

#152 – CAN RISK MANAGEMENT EVEN BE EFFECTIVE – ALEXEY SIDORENKO

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SIDORENKOLately, everyone, from the government agencies to regulators to corporate board members, seem to be talking about the need for better, more effective risk management. The challenging part is that, despite the guidance provided in ISO 31000:2009, the concept of risk management effectiveness still remains vague. This article attempts to summarize the basic components of effective risk management which should help risk managers to respond to the challenges set by regulators and shareholders. Continue reading →