Author Archives: greg

#135 – HEALTHCARE AT RISK: LEADERSHIP, RISK, AND YOUR MANAGEMENT SYSTEM – ERIC SCHULZE

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A EricDuring the DNV GL symposium, I overheard someone say that after four years of “doing” ISO, they can “kind of see” how leadership and management review can contribute to improvement. It is unfortunate that it has taken years for the benefits of ISO to be appreciated, but sadly it is a common observation and truth for many hospitals using the 9001 framework as part of their accreditation. Implementing, maintaining, and improving a management system is a journey, not a destination. Continue reading →

#135 – HOW SAFE IS SAFE ENOUGH FOR YOUR SYSTEM – FRED SCHENKELBERG

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ABC FredSETTING THE MARGIN FOR SAFETY

Estimating the set of stress and stress curves is an interesting exercise that may have a greater purpose: safety. The connection is clear when considering the potential consequences of failure. For example, the loss of braking power when landing an aircraft may result in the aircraft rolling off the end of the runway. Continue reading →

#135 – SIX LESSONS QUALITY MANAGERS CAN LEARN FROM STAR WARS – DAVID BUTCHER

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2014-blog-author-photo-david-butcherBeginning with A New Hope nearly 40 years ago, characters in the epic Star Wars saga have offered many lessons that may prove valuable for even the most seasoned quality managers. There are numerous examples of positive behaviors that managers might consider emulating in their daily work and behaviors that should always be avoided. Continue reading →

#134 – ARTIFICIAL INTELLIGENCE: DISRUPTION OR OPPORTUNITY? – DANIEL BURRUS

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BurrusDan_040Artificial intelligence (AI), one of 20 core technologies I identified back in 1983 as the drivers of exponential economic value creation, is rapidly working its way into our lives from Amazon’s Alexa and Facebook’s M, to Google’s Now and Apple’s Siri. But it’s much bigger than that. From this point forward, it would be a good idea to keep a closer eye on AI’s rapid development and look for both predictable problems as well as amazing opportunities. Continue reading →

#134 – HEALTHCARE @ RISK – UNDERSTANDING CONTEXT – TED SCHMIDT

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00141In an effort to better understand the “context” of the environment in our hospitals, we conducted some basic research. Our results, though mostly unscientific, do bring us to our current state in healthcare. We considered the different influences on how we practice medicine, how we run our hospitals (including most importantly, how our hospitals get paid) and the influences of technology and innovation. Here is a brief synopsis of what we found. Continue reading →