Author Archives: greg

#50 – INNOVATION AND THE QUALITY PROCESS – KEN PETERSON

Posted on by
Reply

UntitledThinking of new ideas and putting those ideas to practical economic use can be more of an art than a science.  At times innovation sends a signal that is in opposition to quality.

If we are constantly trying to solve problems and find solutions through effective investigation of failures, do we ever consider that the best solution is to ignore the past and invent the future?  Those of us who have a wider view of what innovation should deliver seek entirely new approaches verses conventional problem-solving for cause.  It’s not that analytical thinking is unnecessary but on occasion, a new solution unrelated to cause removal is warranted. Continue reading →

#50 – IS THE CUSTOMER ALWAYS RIGHT? – T. DAN NELSON

Posted on by
Reply

T. Dan NelsonOf course every organization strives to satisfy customers.  As an organization, ISO is no different.  However, the experience many have had with ISO 9001 provides us with a lesson about the assumption of invariable customer correctness.  To satisfy customers, sometimes they need to be educated instead of being presumed correct. Continue reading →

#50 – RISKS OF (EXCESSIVE) QUALITY – UMBERTO TUNESI

Posted on by
Reply

Umberto Tunesi pixYes, you read it right: it’s not that quality is at risk, it’s more that quality is a risk itself.

I don’t despise ISO 9001 and the many quality-oriented standards, I’m simply looking at the market as it is.

PURCHASE CHEAP & COUNTERFEIT
In a recent market survey conducted in Rome among young people more than 75% of them declared they prefer to buy cheap, counterfeited products as compared to the expensive OEMs’ brands. Continue reading →

#50 – DON’T FEAR INTEGRATING RISK INTO A QMS – RICHARD MURDOCK

Posted on by
Reply

Richard MurdockIn recent months, there has been a lot of speculation into the addition of risk management into the 2015 version of ISO9001.  This article will attempt to put this initiative into perspective and eliminate most of the fears and concerns that many have voiced on the subject.

Let’s start with the basics. Continue reading →

#49 – ISO 31000 & ISO 9001:2015: THOUGHTS ON THE FUTURE – ALEX DALI

Posted on by
Reply

alex-dali-mba-armWe’re seeing more integration of ISO 31000 and ISO 9001:2015.  What does this mean to both standards as well as the generation direction of ISO standards?   Here is my quick impression giving the current trend:

1.  Companies moving from a compliance and control framework to a performance-oriented, risk management framework supporting decision-making. 
_

2.  Enterprise Risk Management (ERM) program will refer to the principles, the vocabulary, the framework and the process proposed in ISO 31000, in order to provide a structured approach, a consistent methodology, a common vocabulary for all type of risks which could prevent the organization to achieve its objectives.  Continue reading →