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Author Archives: greg
#33 – MECHANISTIC VS. ORGANIC QUALITY THINKING – IAN ROSAM / ROB PEDDLE
For most of the 20th Century, Business Schools, management training and Quality have promoted a method of management that seeks to exert control by believing you can predict future events and what people will do. Based on this assumption you can, in theory, control this by putting in place objectives, targets, work methods, controls, regulations and standards, etc. and check it is happening as you predict it should, through the deployment of KPIs, conformance/compliance auditing and other traditional ‘top-down’ approaches. Continue reading
#33 – ISO 9001: 2015 – RISK LEADING STANDARD – UMBERTO TUNESI
Will the to-be-released ISO 9001 (2015) standard be once more a scheme for quality management systems? Or will it – hopefully – have grown up to become quality-leading systems? Huge question. Let me explain: Continue reading
#33 – HOW TO MANAGE TRANSPORTATION RISKS – STUART ROSENBERG
Many companies whether they be manufacturers, distributors, wholesalers or service providers are continually failing to grasp an important aspect of their supply chain – transportation and the liabilities / risks involved. It no longer matters if you are shipping domestically or internationally one should not ignore the risk of not managing the transportation aspect of your organization. To paraphrase an old football adage; “the defensive opponent may know what’s coming, but with correct offensive execution they can’t stop the play”.
#33 – A DUTY TO COMPLAIN – T. DAN NELSON
Although suppliers providing subpar product or services are ultimately responsible for their poor performance, the customer has some responsibility to make dissatisfaction known. Or else suppliers are unaware that customers are not satisfied. And customers will continue to receive poor product or services. Continue reading