One common error in management and decision-making is sticking to short-term tactics that are inappropriate to a changed context.
In the case of sequestration, I had to go to the airport twice and reschedule flights when I could have simply rescheduled once. The saga began when a low ceiling in Chicago delayed national and international flights that affected travellers for at least a day. Continue reading
First, what is VUCA? It is an acronym for Volatility, Uncertainty, Complexity, and Ambiguity. This is the biggest threat to your safety program.
Leaving the hospital for the first time or with a new condition can be a scary proposition. In fact a decent percentage of readmissions are caused by inadequate preparation for discharge. http://blog.aarp.org/2013/02/14/leaving-hospital-heed-care-tips-or-you-may-be-back/ Continue reading
Every time you receive healthcare you place your life in the hands of a team of health professionals who want to make you better. The doctors, pharmacists, nurses and other professionals should work together to achieve health or alleviate suffering without committing harmful mistakes. This is the Hippocratic Oath: “First, do no harm.”
But, to work together and make you healthy, your health care team needs to communicate well. Continue reading
Public administrators and community leaders get a lot of things right. Because of their efforts, their communities enjoy services and benefits that the community rarely needs to consider. However, a few crucial decisions can become lightning rods for communities we know. Greg Ranstrom and myself wrote Moment of Oh to help public officials and community leaders to address high-voltage community.