Carnival Cruses: What Were They Thinking? – Greg Hutchins

Greg Hutchins pixCarnival may be the biggest and may have been the best cruise line in the world – until this  week.

What were they thinking?

What happened to the ship?  Well, one of their ships had a engine room fire.  OK!  It was contained.  The ship however had limited power and plumbing.  The ship listed.  Thousands of folks could do the basics such as go to the bathroom or eat properly.  And it took five days to solve the problem by bringing the ship into port and unloading the passengers.

The resulting reporting and publicity was BAD.  This was the #1 story this week in the news until meteor hit Russia.  The President of Carnival Cruise Lines said: “clearly we failed in this particular case.”

Didn’t they have a Plan B, contingency plan or a business continuity plan?  Whatever you call it for a ‘what if’ contingency.

I bet next time, they will be better prepared.

Bio:

Greg Hutchins PE and CERM (503.233.101 & GregH@QualityPlusEngineering.com)  is the founder of:

CERMAcademy.com
800Compete.com
QualityPlusEngineering.com

WorkingIt.com

He is the evangelist behind Future of Quality: Risk®.  He is currently working on the Future of Work and machine learning projects.

He is a frequent speaker and expert on Supply Chain Risk Management and cyber security.  His current books available on all platform are shown below:

Where Have All the Chief Quality Officer’s Gone? – Greg Hutchins

Greg Hutchins pixAbout a dozen years ago, I wrote an article titled: “Where Have the Chief Quality Officer’s Gone?”  As I’m researching this post, i’d write about where have the Quality VP’s and Quality Director’s gone?  I’m can’t find them.

I belong to a dozen quality, six sigma, and operations communities on LinkedIn.  There are a lot of jobs available for quality professionals.  Only one problem.  Most are low level.  I seldom see Quality Director positions.  I never see VP of Quality positions.  Most professional positions advertised in LinkedIn are at the technical level: supply quality engineer, quality engineer, auditor, etc. Continue reading

Risk: A Product – Umberto Tunesi

Umberto Tunesi pixRisk, a Product: what a bewildering idea!

Actually, it’s not quite so.

When we look at some official definitions of Risk, such as “the possibility of incurring misfortune or loss” and “to act in spite of the possibility of injury or loss”, and we compare them with the ISO 9000 definition of “Product”, that is “result of a process” (3.4.2), any enterprise, that is a process, may incur in misfortune, injury or loss. Continue reading

A New Professional: The Crisis Bringer – Umberto Tunesi

As key input and output of typical risk management processes, or risk processing – that is: risk identification, risk evaluation, risk prevention and risk monitoring – project killing is a very apt stage of project management. When a project goes over budget, be it for cost or time, or growing customer un-interest or designers’s un-skills, here comes the dressed-to-kill man or woman, and the project is killed, shot down. It saves money, and more resources. 

CRISIS BRINGER
Crisis-bringing requires more subtlety: a crisis-bringer who finds out the crucial stage(s) or the turning point(s) of events’ sequence, the unstable period(icity), e.g. the one(s) of extreme trouble or danger.

In short, a crisis-bringer is the person who catalyzes the production of one or more critical mass(es) that accelerates the onset of significant turning point(s); or proper adjustment of the process parameters – whatever the process is – to control instability and make the process be under control.

Crisis-bringers are usually found among writers, musicians, actors, painters – artists of any sort. But they are also found among esteemed professionals; only, their work style and policies are far from being even similar to those of “yes men”; “yes women” seem harder to be found, these days, so it may be easier to meet a female than a male crisis-bringer.

I borrowed the term from Deep Purple’s song Storm-bringer, the meaning of which is similar to crisis bringer.

Crisis-bringing can have innumerable applications, from Politics to Church, from Economy to Industry to Education to Society: where- and when-ever a Leader, or a manager, as the case may be, feels that breaking eggs must come before frying them, then crisis-bringers come into action.

We all give to the word “crisis” a negative, almost obsessive meaning; the same as for “critical”, but this word has also positive meanings. Let’s just think of criticality when evaluating for selection on a good restaurant menu: price, diet, appearance, taste, serving time – what else?

Of course, if I sent my bio or CV as a crisis-bringer, I could only expect to be laughed at.

But that’s another sign of the times: crisis-bringers usually get an advanced, very advanced feeling, even information, of what is very likely to go wrong. So they accelerate almost to paroxysm the onset of those conditions that will develop into almost uncontrollable risk – to build effective risk awareness.

Believe me, it’s not a question of any “third eye” perception, or intuition; it’s more like “data collection & analysis”, that we all were taught of at school.

When we don’t follow “good practices”, whatever they may be, we’ll soon run into troubles; and the less we listen to ourselves but eye on and give voice to bad counsellors, instead, then we soon also forget that risk – or danger or hazard – warning mechanisms are deep inside any living being’s nature.