General Motors (GM) in the United States recalled more than 2.6 million autos due to defective ignition switches. And unfortunately the defective switch was linked to accidents that may have killed at least 13 people according to the Wall Street Journal (‘GM Board Forms Operational Risk Committee, June 12, 2014). Continue reading
Enterprise risk management (ERM) and total quality management (TQM) share some similarities.
For review copy, Email Adam Wise at:
Standards@ASQ.org
Pay Attention to below caveat from ASQ:
Disclaimer: ISO/DIS 9001 is being provided for the purpose of review and comment related to the preparation of the U.S. position. All other rights are reserved.
Please note – ISO/DIS 9001 is not final and should not be used for making changes to existing quality management systems. Anticipated publication of ISO 9001:2015 is expected in the 3rd quarter of 2015.
Bio:
Greg Hutchins PE and CERM (503.233.101 & GregH@QualityPlusEngineering.com) is the founder of:
CERMAcademy.com
800Compete.com
QualityPlusEngineering.com
WorkingIt.com
He is the evangelist behind Future of Quality: Risk®. He is currently working on the Future of Work and machine learning projects.
He is a frequent speaker and expert on Supply Chain Risk Management and cyber security. His current books available on all platform are shown below:
Of course every organization strives to satisfy customers. As an organization, ISO is no different. However, the experience many have had with ISO 9001 provides us with a lesson about the assumption of invariable customer correctness. To satisfy customers, sometimes they need to be educated instead of being presumed correct. Continue reading
In recent months, there has been a lot of speculation into the addition of risk management into the 2015 version of ISO9001. This article will attempt to put this initiative into perspective and eliminate most of the fears and concerns that many have voiced on the subject.
Let’s start with the basics. Continue reading