#262 – THE FUTURE OF QUALITY MANAGEMENT IS BUSINESS SUCCESS – TOM TAORMINA

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In 1989, I was handed a copy of ISO 9001:1987 by my employer with the direction to find out what it was all about. Our company was headquartered in Europe, and we would be compelled to implement the standard straightaway.

My first reaction was that I wished it had been published 20 years earlier when I was operating under the burdensome military specification MIL-Q-9858A. ISO 9001 was very straightforward and written so that virtually any organization could use is as the foundation for an effective quality management system. Continue reading

#253 – KEEPING CURRENT – BILL ASTON

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Changes in every industry, standard, specification and code are inevitable. So is the need for quality professionals to keep up with these changes as they occur. Trained and experienced quality professionals—such as quality assurance and quality control managers; health, safety and environmental managers; auditors; and consultants—all play essential roles in the continued success of organizations.

It’s vital that they stay abreast of changes in their industry and applicable standards. Management systems are continually changing and so must the quality professionals who implement, audit and maintain those systems. Continue reading

#253 – TRANSFER OR AVOIDANCE – VICTOR GRANADOS

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The first time I attended a conference about Supply Chain Risk Management I learned the definition of Insurance: The transfer of risk for a fee.

I had to ponder the definition for a few moments before I could digest it, but it is actually true: When you insure your car for total loss, it is the insurance company the one that runs with the risk of the car being damaged in an accident, but you pay a fee for that transfer. Continue reading

#249 – RISK MITIGATION – VICTOR GRANADOS

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Responsibilities in all companies are always at risk of unexpected personnel changes. Illnesses/injuries, resignations, etc., and some planned ones such as promotions.

I used to work in a multi-national company that kept a very healthy succession plan. Every key position was identified, replacements were identified, training, job rotation, procedures, alignment with career plans were complete. The first time I heard about that plan I was impressed on how focused they were on preventing interruptions in the chain of command. Continue reading

#249 – EMOTIONAL INTELLIGENCE – JOSEPH PARIS

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I took a break from writing in August so that I could develop and refine a new Masterclass and Workshop for Emotional Intelligence (sometimes referred to as EQ).  Among the reference books that I used was “The Emotional Intelligence Quick Book“.  Written by Travis Bradberry and Jean Greaves, it was one of the first books of its kind on the subject – and one I recommend to gain a base of understanding. Continue reading