#253 – KEEPING CURRENT – BILL ASTON

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Changes in every industry, standard, specification and code are inevitable. So is the need for quality professionals to keep up with these changes as they occur. Trained and experienced quality professionals—such as quality assurance and quality control managers; health, safety and environmental managers; auditors; and consultants—all play essential roles in the continued success of organizations.

It’s vital that they stay abreast of changes in their industry and applicable standards. Management systems are continually changing and so must the quality professionals who implement, audit and maintain those systems. Continue reading

#253 – TRANSFER OR AVOIDANCE – VICTOR GRANADOS

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The first time I attended a conference about Supply Chain Risk Management I learned the definition of Insurance: The transfer of risk for a fee.

I had to ponder the definition for a few moments before I could digest it, but it is actually true: When you insure your car for total loss, it is the insurance company the one that runs with the risk of the car being damaged in an accident, but you pay a fee for that transfer. Continue reading

#249 – RISK MITIGATION – VICTOR GRANADOS

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Responsibilities in all companies are always at risk of unexpected personnel changes. Illnesses/injuries, resignations, etc., and some planned ones such as promotions.

I used to work in a multi-national company that kept a very healthy succession plan. Every key position was identified, replacements were identified, training, job rotation, procedures, alignment with career plans were complete. The first time I heard about that plan I was impressed on how focused they were on preventing interruptions in the chain of command. Continue reading

#249 – EMOTIONAL INTELLIGENCE – JOSEPH PARIS

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I took a break from writing in August so that I could develop and refine a new Masterclass and Workshop for Emotional Intelligence (sometimes referred to as EQ).  Among the reference books that I used was “The Emotional Intelligence Quick Book“.  Written by Travis Bradberry and Jean Greaves, it was one of the first books of its kind on the subject – and one I recommend to gain a base of understanding. Continue reading

#249 – VUCA AND KUROSAWA – MIKE RICHMAN

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This four-part article explores the nature of truth through the prism of quality, mass media, culture, and art. In part one, we posed the question of why truth matters, and considered how the quality professional’s toolkit can help mine mountains of data to uncover hidden nuggets of meaningful information. In part two, we delved into how media helps and hurts in the quest for truth. Here, in part three, we talk about volatility, uncertainty, complexity, and ambiguity, and explain why 1950 changed truth and fiction forever. Continue reading