When an operational risk management framework is embedded into quality management systems, the two begin to feed each other information that mutually improves both of these functions internally and in the supply chain.

Like many things in life, enterprise quality management approaches are not static.  Certainly there are timeless elements of quality management strategies that have been applied for decades and will continue to be applied.  But advances in computers and Web-based systems have brought specific quality management tactics to the next level.  We are now witnessing an unprecedented level of access and visibility into quality management metrics and performance, in real time in some cases. Continue reading →