#449 – UNCOVERING FIELD FAILURES – FRED SCHENKELBERG

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A reliable product does not fail often. Customers expect to a level of reliability performance and failures that occur too early dash their expectation.

The design and development team work to create a robust product. To meet the customer’s reliability expectations. The team may use a range of tools to detect any reliability problem prior to launch. Continue reading

#447 – READY, FIRE, AIM RELIABILITY GOAL SETTING – FRED SCHENKELBERG

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“Keeping the end in mind”, “working toward a common objective” and “providing a vision” are all convention management wisdom based on setting goals.

Seeing a reliability goal is one of the first tasks when creating a reliability plan.

“How good (reliable) does it have to be?” Continue reading

#446 – RELIABILITY SPECIFICATIONS AND REQUIREMENTS – FRED SCHENKELBERG

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The communication between suppliers or vendors and their customers is often using a mix of specifications and requirements.

Customers set requirements and suppliers offer specifications. When they match, or when a supplier component specifications meet the customer’s requirements, we have the potential for a transaction. Continue reading

#445 – SUPPLIER RELIABILITY PROGRAM MATURITY – FRED SCHENKELBERG

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It was late Friday afternoon and the phone rang. Which is rarely a good thing.

There seems to a significant spike in field failures due to one component. The initial failure analysis work reveals the issue started with a batch of parts received about two months ago and the flaw continues to appear in subsequent batches. Continue reading