Last year I read an article that said today’s risk managers are tomorrow’s CEO’s. I was intrigued and wanted to advance my career. This is my story with Carnegie Mellon University’s Chief Risk Officer (CRO) program.
The Carnegie-Mellon Chief Risk Officer (CRO) course is timely. Having attended the inaugural CRO course, some observations and thoughts might be of interest. First off, the curriculum, faculty, advisers, and facilities are all first rate. Continue reading
As businesses globalize and operate in an ever more interconnected (think social) world, consumers and stakeholders increasingly wield great power from a keyboard! Combine this with the pace of technical innovation and disruption (cyber, fintech etc) it is no surprise that traditional ways of viewing risk have started to change. Continue reading
In this new age of customer service, there are those who argue that canned “scripts” are the direct opposite of great service. Customer service should be a conversation instead of a cold, formal and lifeless play on words.
So, one ask, how is Customer Service and Supply Chain intertwined. With customer service the aspiration is to stand out from the crowd – surpass the competition and become indispensable. Continue reading
Probably one of the most recognized but least understood disruptive technologies for Risk Management in the 2020’s is Big Data.
This is the 2nd in the risk analytics series covering the Top 10 Disruptive Technologies that will change Risk Management as we know it being:
10. Scenario Analysis – to provide operational management with decision marking collateral
9. Big Data – to identify trends and evolving risk Continue reading
There has never been a shortage of trends. The real problem for you is figuring out which ones will happen so that you know where to place your strategic bets. I have been publishing a list of top trends since 1983, as well as speaking and writing about their future impact, and if you have read any of my seven books or thousands of articles over the decades, you know they have been highly accurate. Continue reading