Category Archives: Tips&Tools@Risk™

#178 – QUALITY AND INNOVATION – JAMES J. KLINE PH.D.

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aIMG_4231-150x150Introduction

In 2015, innovation was added to the Baldrige Excellence Framework.  While there is no doubt that innovation is important for an organization’s survival, a fundamental question is: How much does a quality improvement process, which is encouraged by the Baldrige Excellence Framework, contribute to innovation?  While there is no simple answer to this question, some indication can be seen in an examination of the focus of the quality improvement process and what happens to a company, with a reputation for innovation, when a quality improvement process is implemented.  Continue reading →

#177 – WICKED PROBLEMS – JOSEPH PARIS

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image001-2-300x300-250x250There are all manner of problems (being an optimist, I rather use the term “challenge”) that we face each and every day.

Most of these challenges are simple enough: what’s for dinner this eve; is there traffic on the highway that is going to impede my progress; do I have any clean underwear, and so on.  Some challenges are more complex; how are we going to meet our production schedule; my primary vendor has failed and I need to bring a replacement on-line; which automobile or house should I purchase and what are the financing options, etc… Continue reading →

#177 – RECOVERY: LEAST UNDERSTOOD ELEMENT OF BUSINESS CONTINUITY LIFECYCLE – GEARY SIKICH

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Untitled1-150x150The post-crisis recovery phase is one of the least addressed in planning, training and simulations.  This is an area that, if not properly managed, can cost financially, reputationally and operationally.  Communications, internal and external are, at best, misjudged.  Guidelines for recovery are lacking and most entities lose focus when it comes to discussing recovery operations.  It may be that recovery is one of the most complicated of the lifecycle elements and that no two recoveries are going to follow the same pattern.  Continue reading →

#177 – ROOT CAUSE ANALYSIS FRAMEWORK: HOW TO LEVERAGE AND ADAPT A FRAMEWORK TO MEET YOUR UNIQUE NEEDS – JIGNESH PADIA

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Picture1-5-150x150Albert Einstein once said that … “Insanity is doing the same thing over and over again and expecting different results.” If you find yourself doing a root cause analysis on the same problem again and again, it may be a time to revisit the root cause analysis from a framework point of view rather than a tool.  In this article, I will go over an example of root cause analysis as a risk management framework rather than one of the tools or a process that you use for troubleshooting a problem.   Continue reading →

# 204 – ARE STANDARDS BEST PRACTICES? – JP RUSSELL

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JP-ASQ Conference Headshots-finalStandards represent some of the best ideas on how to do something. Everyone reading this article has an opportunity to make things better through standards. Did you know ASQ is accredited by the American National Standards Institute (ANSI) to issue US national standards and technical reports (TR) related to quality management principles, tools, and technology? Technically speaking, ASQ is an ANSI-accredited Standards Development Organization (SDO) with the ASQ Standards Committee serving as the consensus body for the development of American National Standards that are not product-specific or safety-related. Continue reading →