#132 – 5 LESSONS I LEARNED FROM A SUCCESSFUL ISO 9001:2015 CERTIFICATON AUDIT – LILLIAN ERICKSON

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2016-nl-bl-author-lily-ericksonThe publication of ISO 9001:2015 in September generated much anxiety among companies fearing a bumpy transition to the new and significantly changed international standard. Admittedly, we at MasterControl were not immune to those worries.

Despite having quality experts involved with the ISO changes since they were proposed some years ago, even we did not know how our ISO assessors would apply the new requirements, what evidence they would expect to see, and how to pre-emptively satisfy their expectations. Continue reading

#130 – WHO IS REALLY MANAGING YOUR PROJECT? – MALCOLM PEART

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Malcom Peart pixAs a client have you chosen to manage the project yourself or leave it to your Contractor or have you decided to utilise a consultant? If it’s too much to do it by yourself and Contractors are, well they’re contractors aren’t they… you have little choice but to engage a Consultant. Continue reading

#129 – RISK ASSESSMENT: WHAT FUTURE ARE YOU PLANNING FOR? – GEARY SIKICH

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There exists an overabundance of guidance for conducting risk assessments. Yet, it seems that we still have difficulty in getting risk assessments to reflect the appropriate level of concern for the identified risks that we are assessing. We also tend to view risk in relation to the place where we are employed and the industry that we work in. When we look at risk assessment from this perspective it should be clear that we are missing the point precisely, or at best, are being too narrowly focused, when it comes to assessing risk for our organizations. Continue reading

#124 – AN ANGEL IN DISTRESS – DAVID PATRISHKOFF

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David PThis is the second CERM Insights article in a series about the application of Cascade Effect Thinking and tools to mitigate risks and transform them into dramatic improvements and even disruptive innovations for small, mid-sized and very large organizations.

More than a million ISO certified companies will have to integrate risk management with a risk assessment.  We detail a case study how this can be done using quality risk tools.  Four of 40 possible cascading risk assessment and management tools are demonstrated in this case study: Gamified Process Risk Mapping, New Process Wish List, Cascading Risk Map & the Future State Process Map. Continue reading