#117 – A RISK WORTH TAKING – PAUL PALMES

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AAA PalmesThe 2015 revision of ISO 9001 adds the concept of “Risk-based Thinking” to quality management systems (QMS) requiring registered organizations to “determine the risks and opportunities” needed to ensure that the QMS achieves expected results and improvement. Clause 6.1, (Actions to address Risks and Opportunities), is one of several clauses created by ISO’s new “high level structure” designed to produce a common format and base level text within its catalog of management systems standards. The addition of risk-based thinking is a welcome addition to ISO 9001, currently the largest selling standard in the world and applicable to any organization seeking third party registration of their products and/or services in the marketplace. Continue reading

#115 – PONTIUS PILATE MANAGEMENT (AVOIDING ACCOUNTABILITY) – MALCOLM PEART

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Malcom Peart pixHow many times do we experience the situation when something bad happens and the manager who feels they may be responsible has his, or her, moral-fortitude challenged? The challenged manager inevitably goes into self-preservation mode. “Can I duck for cover?” and avoid the flak is their first question. But, and as with most bad situations, there is no time so how can blame be diverted? Continue reading

#106 – 5 POINTS TO REMEMBER FOR A SMOOTHER MANAGEMENT SYSTEM AUDIT – WILL HUGGETT

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AAA1My client, a leader in innovative rail friction management, was recently preparing for an integrated ISO 14001/OHSAS 18001 audit and I was asked to provide onsite training to prepare their employees. The company and its staff are well versed in audits, having been registered under ISO 9001 for several years. In addition to the required EHS awareness training, I was also asked to provide my thoughts on what to expect during the upcoming audit. Continue reading