#47 – FMEA IN THE KITCHEN – CARLOS E. Z. KRAHEMBUHL

CarlosFailure mode and effects analysis FMEA is an important tool for identifying the potential failures in design or manufacturing.  It started in 1940s by the U.S. Military and was further developed by the aerospace and automobile industries. The FMEA approach facilitates the improvements when potential issues are found. Continue reading

#47 – WHY ERM FAILS? – MARY DRISCOLL/KRISTINA NARVAEZ

mary_driscollAPQC’s Mary Driscoll recently spoke to Kristina Narvaez, President & CEO of ERM Strategies, about enterprise risk management (ERM).  In the interview below, Kristina talks about several factors that tend to undermine ERM programs.

Mary Driscoll (photo): What are the essential components of an effective ERM program?

Kristina Narvaez:  First off, I have yet to find the perfect ERM program.  Some organizations have been more successful at implementing their programs than others. So, let’s consider why. Continue reading

#39 -ISO PROCESS PLANNING & PROCESS AUDITING – JULIUS HEIN

Julius HeinThe International Standard Organization (ISO) has always known that there is a definite relationship between Process Planning and Process Auditing. They connected those two activities in ISO 9001:2000. The manufacturers, of course, had to plan the Process Flow for a product from “Input” to “Output”. In general, the Internal and Third Party Auditors did not audit the Process Flow as directed in ISO 9001:2000 and ISO 9001:2008. The Auditors audited mainly for compliance with the Standard.
Continue reading

#39 – REDEFINING THE BUSINESS IMPACT ASSESSMENT – GEARY SIKICH

UntitledREDEFINING THE BIA – USEFULNESS AND USES
If we agree on the basic premise that Business Continuity can be defined as sustaining what is critical to the enterprise’s survivability during periods of discontinuity; then we must recognize that the activity known as the Business Impact Assessment (Analysis) or BIA needs to be redefined.   The BIA, as currently practiced does not necessarily achieve the following:

  • Define what is critical to the organization.
  • Develop strategies to recover/sustain during times of discontinuity. Continue reading