#287 – QUALITY 4.0: WHAT DOES THIS MEAN FOR THE QUALITY PROFESSION? – JAMES KLINE PH.D.

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In several pieces for Insights, I have discussed the decline of ISO 9001 certifications, the internal and financial problems ASQ is experiencing and the implications for the quality profession.  Recently I was on the ASQ website. There are several references to Quality 4.0.  This article will look at Quality 4.0 and its implications for the Quality Profession. It will also provide an update on ASQ’s financial problems and the possibility it will declare bankruptcy.     Continue reading

#286 – TAKE A RISK AND ACQUIRE SKILLS FOR FUTURE WORK – JOHN AYERS

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Today, there is a lot of attention and discussion regarding future work. How will new technology impacts jobs? What will it look like? What jobs will be eliminated? What will the future jobs look like? How should I prepare?

It is difficult to identify with any accuracy what jobs will be eliminated and what new jobs will be available. My advice is to focus on skills. What skills will help ensure job security in the future?  This is the real question. Continue reading

#286 – IT’S TIME FOR PULL STANDARDS: NOT PUSH! – RICHARD MALLORY

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It never occurs to those in the quality industry that all of our quality standards violate a primary rule of lean practice – we build them as push systems rather than pull systems!  And then we expect them to be a seamless part of our organizational practice.  Big wonder that they are not. Continue reading

#285 – STRUCTURE, SILENCE AND LOTS OF LOTS OF NOTES: HOW TO CONDUCT AN EFFECTIVE INTERVIEW – ANDREW SHEVES

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“Well, there was the kidnapping. Is that something you’re interested in?”

It was our last day of a week-long site security survey. We were meeting with the site manager to wrap up our visit but this was the first time we had heard anything about something as serious as this.

So yes, a kidnapping was something we were very, very interested in learning about…. Continue reading