#250 – WHAT’S TRUTH: WHO’S FOOLING WHOM? – MIKE RICHMAN

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This four-part article explores the nature of truth through the prism of quality, mass media, culture, and art. In part one, we posed the question of why truth matters, and considered how the quality professional’s toolkit can help mine mountains of data to uncover hidden nuggets of meaningful information. In part two, we delved into how media helps and hurts in the quest for truth.

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#248 – THE ROLE OF MEASUREMENT IN QUALITY MANAGEMENT – PAUL SIMPSON

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For as long as quality has been part of the human endeavour we have been measuring those products and services we provide.

Context of measurement

Quality control as a practice has been around ever since man has been making things.  There is even a school of thought that evolution itself is a form of quality control. One favoured term is “survival of the fittest.”  Continue reading

#245 – WHERE IS THE QUALITY FEAR FACTOR? – JAMES KLINE PH.D.

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The title is based on a comment: “The quality fear factor is gone.”  The assumption behind the comment is that fear often motivates behavioral change.  This was certainly true for the quality movement. But, if the movement was driven by fear, what happens when the fear is no longer there?  Does anything replace it? This piece looks at these questions. Continue reading

#237 – WHY WOMEN AREN’T PERCEIVED AS POWERFUL (AT WORK)? – ELIZABETH LIONS

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Every women may know the feeling over being overlooked or run over in a meeting. No one likes it. Especially executive women.

Harvard Business Review  surveyed more than 7,000 people, including female executives at or above the Vice President level. The consistent feedback was the women feel less acknowledged during meetings. While men agreed with this opinion, the disagreed with why women didn’t feel powerful.  Continue reading