Being a quality professional can be frustrating. People don’t seem to get what we do, and if they get it, they soon forget.
I recently had a conversation in which I told someone I was a quality professional. The response was, “Oh yeah, I know. You’re a quality inspector.” It can be just as frustrating working with fellow quality professionals who know what to do, but don’t understand why they are doing it. Continue reading
ISO ‘Misses the Mark’ on Context
SO 31000:2009 included several definitions that provide the support for organizations to understand the meaning of context:
Establishing the context (2.9) – defining the external and internal parameters to be considered when managing risk and setting the scope and risk criteria (2.22) for the risk management policy (2.4). Continue reading
Can we really manage risk, or do we delude ourselves by going through the prescribed activities of ‘risk management’ giving the illusion that it’s happening? Is risk management merely a hypocritical ritual and applying some science to fate through statistical mumbo-jumbo, decision trees, and quantitative analyses? Continue reading
Quality should never be seen as an accident. It should be envisioned as an intelligent and proactive effort. Poor quality, unsafe working conditions and or ignoring or non-compliance with regulations will lead to business disruption, financial loss, lawsuits and damage to the brand image of an organization. Continue reading
I am a Senior member of ASQ, a quality professional association. I have two ASQ certifications. One, the Manager of Quality and Organizational Excellence (MQ/OE), is the highest general certification ASQ offers. The other is a Six Sigma Green Belt (SSGB). Over the past year or so, I have become concerned about the viability of ASQ. Some friends now liken ASQ to a Moose Lodges. While some lodges are still around, they are pretty much relics of earlier generations. Continue reading