CERM ® RISK INSIGHTS | Future of Quality: Risk™

#205 – POLITICAL RISK AND ENTERPRISE RISK MANAGEMENT – JAMES KLINE PH.D.

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Posted on May 26, 2018 by greg

Former Secretary of State Condoleezza Rice PhD. and Amy B. Zegart PhD. have written a book called Political Risk: How Businesses and Organizations Can Anticipate Global Insecurity. It has received good reviews. Having read the book, I would concur. It is an important book for those concerned with the increasing volatility and associated risk of the global economy. This piece discusses the relationship between Political Risk and Enterprise Risk Management (ERM). Continue reading →

#204 – TODAY’S RISK MANAGERS – TOMORROW’S CEO’S – JIM TONEY

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Posted on May 19, 2018 by greg

Last year I read an article that said today’s risk managers are tomorrow’s CEO’s. I was intrigued and wanted to advance my career. This is my story with Carnegie Mellon University’s Chief Risk Officer (CRO) program.

The Carnegie-Mellon Chief Risk Officer (CRO) course is timely. Having attended the inaugural CRO course, some observations and thoughts might be of interest. First off, the curriculum, faculty, advisers, and facilities are all first rate. Continue reading →

#204 – ERM, WHEN NOT DOING ‘RISK’ IS RISKY! – ED BALFOUR

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Posted on May 19, 2018 by greg

As businesses globalize and operate in an ever more interconnected (think social) world, consumers and stakeholders increasingly wield great power from a keyboard! Combine this with the pace of technical innovation and disruption (cyber, fintech etc) it is no surprise that traditional ways of viewing risk have started to change. Continue reading →

#204 – ADDING RISK AND OPPORTUNITY IN HEALTH AND SAFETY AT WORK – ROBERT POJASEK

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Posted on May 19, 2018 by greg

Fanfare Over New International Health and Safety Standard

On March 12, 2018, ISO published the World’s first International Standard dealing with health and safety at work. This document “offers a single, clear framework for all organizations wishing to improve OH&S performance.”[i] ISO 45001:2018 is also the first health and safety standard to deal with risks and opportunities instead of focusing only on hazard risk. Continue reading →

#204 – CUSTOMER SERVICE, REINVENTED – STUART ROSENBERG

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Posted on May 19, 2018 by greg

In this new age of customer service, there are those who argue that canned “scripts” are the direct opposite of great service. Customer service should be a conversation instead of a cold, formal and lifeless play on words.

So, one ask, how is Customer Service and Supply Chain intertwined. With customer service the aspiration is to stand out from the crowd – surpass the competition and become indispensable. Continue reading →