“We need help with our audit program”. “Our internal auditing is expensive and leadership wants it to show value”. And finally, “Our auditors will audit where they know they’ll find the known problems”. These are quotes that we hear … Continue reading
“The single biggest problem in communication is the illusion that it has taken place.” ―George Bernard Shaw On January 13th, 1982, an Air Florida passenger jet crashed into the 14th Street Bridge after takeoff from Washington National Airport, killing 74 … Continue reading
This week I read in Forbes that a new study (published in October 2015 issue of Anesthesiology) finds that medication errors occur in one-half (50%) of all surgeries. This incorporates the perioperative, surgery and postoperative periods. The data continues to … Continue reading
Hospitals that conform or certify to ISO 9001 (specifically those in the DNV-GL Healthcare accreditation scheme) are aware of the recent revision to ISO 9001. This 2015 version introduces a new term, “risk-based thinking”, that is raising eyebrows and causing … Continue reading
Failure Modes and Effects Analysis (FMEA) are utilized extensively in our hospitals in an effort to mitigate risk and help create a safer environment for our patients. As discussed in my last article, the completion of the FMEA is often … Continue reading