Introduction
The title may sound strange given the Baldrige’s origin as the U.S. National Quality Award. Yet, its migration to a Performance Excellence Criteria and the addition of Cyber Security, Innovation, and Enterprise Risk Management (ERM) does pose challenges to the quality profession. This is particularly true since the many of the Baldrige examiners are quality professionals. Continue reading
We are seeing more global certification bodies create their own assurance and branded certification schemes.
Like ISO 31000 letter of conformance for airports.
Dubai Airports this week received a letter of conformance for ISO 31000 – 2009 Enterprise Risk Management from Lloyds’ Register Quality Assurance (LRQA). Continue reading
The “laws of nature” are absolute. When we discover a contradiction to a supposed law of nature, it is not nature that is wrong, but our understanding and definition. Once, it was believed that the Earth was the center of the solar system, supported in our understanding of the science at the time – and was proved incorrect. And it was once believed that the Earth was flat – and this too, was disproved. Continue reading
Leadership is every bit an inward process as much as it is an outward process.
I’ve been lucky in my career. I’ve had the pleasure to work with some of the best Directors and Vice Presidents in several major technology companies. Listening to what kept them up at night, taught me a lot.
What I found was this: Every good leader sets aside time for self-reflection. Continue reading
The term variance is a statistical concept related to the spread or dispersion of a set of data. Second to the mean, it a common value we may calculate.
We find standard deviation easier to understand and use (it uses the same units as the data) whereas variance uses the units squared.
We use variance in quite a few different ways. Let’s review just a few. Continue reading