A product reliability program is a process. Like any process, it has inputs and outputs, generally some form of an objective, and feedback. Furthermore, the process may or may not be controlled or even exist as a formalized part of the organization. Reliability may just happen—for good or bad. Results may or may not be known or understood. Continue reading
Quality should never be seen as an accident. It should be envisioned as an intelligent and proactive effort. Poor quality, unsafe working conditions and or ignoring or non-compliance with regulations will lead to business disruption, financial loss, lawsuits and damage to the brand image of an organization. Continue reading
The recent news reports on the hacking of the Fiat Chrysler Jeep U-Connect system creates new worries for manufacturers, engineers, drivers, government agencies, and insurance companies. A recall is underway to upgrade the software on the Jeeps, never thought I’d hear about a car being recalled for a software fix, and I’m sure this won’t be the first. Continue reading
Both Quality Auditing and the Internal Auditing professions use the term ‘internal auditing.’ To avoid confusion, we usually differentiate between the two by using the terms ‘Quality Auditing’ and ‘Internal Auditing.’ Continue reading