#466 – RELIABILITY AND CUSTOMER SERVICE – FRED SCHENKELBERG

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As reliability professionals know, products fail. They fail for a wide range of reasons and over a broad span of time. We know it happens.

This doesn’t help when it impacts us directly though. When we purchase a product or service, it should just work. We know the odds, we know better, yet the sting of failure remains. Continue reading

#465 – SUDDENLY…NOTHING HAPPENED! A PROJECT SURPRISE – MALCOLM PEART

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73.6% of statistics are made up on the spot and if conveyed with sufficient confidence are believed by 90% of the population.  Some sources advise that 70% of all projects fail, 42% of companies don’t understand the importance of project management, 55% of managers cite budget overrun as a reason for failure, and 62% of ‘successful’ projects had supportive sponsors. Continue reading

#465 – FIGHTING BUGS WITH AI – BILL POMFRET PH.D.

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Canadians aren’t worried enough about superbugs. As bacteria develop immunity to the antibiotics in our limited arsenal, new treatments will be needed—and soon. Otherwise, routine medical procedures will become impossible, common infections will turn fatal and tens of millions of people will die every year of once curable infections. Continue reading

#465 – CITY DOOM LOOPS – JOHN RENNIE SHORT Ph.D.

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Five years after the start of the COVID-19 pandemic, many U.S. cities are still adjusting to a new normal, with more people working remotely and less economic activity in city centers. Other factors, such as underfunded pension plans for municipal employees, are pushing many city budgets into the red. Continue reading