#56 – WHAT IS A FRIEND? – CAROLYN TURBYFILL

Turby13In my personal experience, people have very different definitions for “friend” and “acquaintance”.

Having lived and worked in countries with military dictatorships, dangerous social, religious and political unrest,  I have what I called a “Third World” definition of a friend.   My definition of a friend is someone you can trust with your life and the lives of your friends and family.

This kind of friendship includes not doing things that can cause other people to be threatened or harmed to get to you, or who you may harm by revealing or even insinuating a confidence.  I have lived in places where people write out a “Statement of Conscience” – which represents what they believe and stand for that can be used to counter anything they may be coerced into saying through threats or torture. Continue reading

#55 – ERM AT PAYCHEX INC. – FRANK FIORILLE

apqcPaychex Inc. is a leading provider of payroll, human resources, and benefits outsourcing solutions for small and medium-sized businesses.  The organization offers comprehensive payroll services, including payroll processing, payroll tax administration, and employee pay services, as well as HR services, including 401(k) plan recordkeeping, health insurance administration, workers’ compensation administration, and time and attendance solutions.  Paychex was founded in 1971 and is headquartered in Rochester, New York.  The organization has more than 100 offices serving approximately 570,000 clients nationwide. Continue reading

#55 – GM’S ELEPHANT ON THE SHOP FLOOR – WILLIAM A. LEVINSON

LevinsonThe phrase ‘elephant in the living room’ refers to a major problem that everybody knows is there, but nobody wants to acknowledge.  Acknowledging and defining the problem is, of course, the first part of any closed-loop corrective action process.  ‘Problem notification’ and ‘problem identification’ are the first two steps in the Automotive Industry Action Group’s Effective Problem Solving for Practitioners process.

General Motors seems to have forgotten this. Continue reading