#42 – MR. TOAD’S WILD RIDE (A LESSON IN STAKEHOLDER MANAGEMENT) – MARK MOORE

Mark MooreThe classic book The Wind in the Willows was a bit of a difficult read for me in my younger years.  In fact, I’m pretty sure I didn’t actually finish it.  I recall it got kind of bogged down and philosophical and that really didn’t appeal to me as a pre-teen.  So I put it back on the shelf and went on to something more action-packed.  I didn’t think about it until recently when my manager brought it up … most specifically the part that Disney leveraged to create the title ride for this article. Continue reading

#43 – AS DODD-FRANK CONFLICT MINERALS REPORTING DEADLINE NEARS NO ESCAPE FOR RETAILERS AND BRANDS – KELLY EISENHARDT

Kelly EisenhardtFair Factories Clearinghouse’s executive director of environmental programs Kelly Eisenhardt talks with Nate Herman, responsible for International Trade at the American Apparel and Footwear Association (AAFA), about how he sees the Conflict Minerals reporting deadline of May 2014 affecting the retail industry. With the undefined requirements for use of contract manufacturers, the potential of processing materials to leak during manufacturing, and the need for both brands and retailers to report to the SEC, they talk about how he foresees helping AAFA members get this right. Continue reading

#42 – RISK: A PRODUCT – UMBERTO TUNESI

Umberto Tunesi pixRisk, a Product: what a bewildering idea!

Actually, it’s not quite a bewildering idea.

RISK = PRODUCT
When we look at some official definitions of risk, such as “the possibility of incurring misfortune or loss” and “to act in spite of the possibility of injury or loss”, and we compare them with the ISO 9000 definition of ‘product’, that is “result of a process” (3.4.2), any enterprise, that is a process, may incur in misfortune, injury or loss.

Therefore, the equation holds true: risk = product. Continue reading

#42 – ISO 9001:2015 AUDITABILITY – GREG HUTCHINS

Greg Hutchins pixI’m working on ISO 9001:2015 FAQ Book, which is part of our Future of Quality: Risk® series of books.

Our conclusion is that the new ISO revision is going to be a shocker to many companies, consultants, and certification bodies.  So, let’s look at some of the critical questions perplexing the larger certification bodies about the ISO 9001:2015 auditability. Continue reading