Where Have All the Chief Quality Officer’s Gone? – Greg Hutchins

Greg Hutchins pixAbout a dozen years ago, I wrote an article titled: “Where Have the Chief Quality Officer’s Gone?”  As I’m researching this post, i’d write about where have the Quality VP’s and Quality Director’s gone?  I’m can’t find them.

I belong to a dozen quality, six sigma, and operations communities on LinkedIn.  There are a lot of jobs available for quality professionals.  Only one problem.  Most are low level.  I seldom see Quality Director positions.  I never see VP of Quality positions.  Most professional positions advertised in LinkedIn are at the technical level: supply quality engineer, quality engineer, auditor, etc. Continue reading

Risk: A Product – Umberto Tunesi

Umberto Tunesi pixRisk, a Product: what a bewildering idea!

Actually, it’s not quite so.

When we look at some official definitions of Risk, such as “the possibility of incurring misfortune or loss” and “to act in spite of the possibility of injury or loss”, and we compare them with the ISO 9000 definition of “Product”, that is “result of a process” (3.4.2), any enterprise, that is a process, may incur in misfortune, injury or loss. Continue reading

A New Professional: The Crisis Bringer – Umberto Tunesi

As key input and output of typical risk management processes, or risk processing – that is: risk identification, risk evaluation, risk prevention and risk monitoring – project killing is a very apt stage of project management. When a project goes over budget, be it for cost or time, or growing customer un-interest or designers’s un-skills, here comes the dressed-to-kill man or woman, and the project is killed, shot down. It saves money, and more resources. 

CRISIS BRINGER
Crisis-bringing requires more subtlety: a crisis-bringer who finds out the crucial stage(s) or the turning point(s) of events’ sequence, the unstable period(icity), e.g. the one(s) of extreme trouble or danger.

In short, a crisis-bringer is the person who catalyzes the production of one or more critical mass(es) that accelerates the onset of significant turning point(s); or proper adjustment of the process parameters – whatever the process is – to control instability and make the process be under control.

Crisis-bringers are usually found among writers, musicians, actors, painters – artists of any sort. But they are also found among esteemed professionals; only, their work style and policies are far from being even similar to those of “yes men”; “yes women” seem harder to be found, these days, so it may be easier to meet a female than a male crisis-bringer.

I borrowed the term from Deep Purple’s song Storm-bringer, the meaning of which is similar to crisis bringer.

Crisis-bringing can have innumerable applications, from Politics to Church, from Economy to Industry to Education to Society: where- and when-ever a Leader, or a manager, as the case may be, feels that breaking eggs must come before frying them, then crisis-bringers come into action.

We all give to the word “crisis” a negative, almost obsessive meaning; the same as for “critical”, but this word has also positive meanings. Let’s just think of criticality when evaluating for selection on a good restaurant menu: price, diet, appearance, taste, serving time – what else?

Of course, if I sent my bio or CV as a crisis-bringer, I could only expect to be laughed at.

But that’s another sign of the times: crisis-bringers usually get an advanced, very advanced feeling, even information, of what is very likely to go wrong. So they accelerate almost to paroxysm the onset of those conditions that will develop into almost uncontrollable risk – to build effective risk awareness.

Believe me, it’s not a question of any “third eye” perception, or intuition; it’s more like “data collection & analysis”, that we all were taught of at school.

When we don’t follow “good practices”, whatever they may be, we’ll soon run into troubles; and the less we listen to ourselves but eye on and give voice to bad counsellors, instead, then we soon also forget that risk – or danger or hazard – warning mechanisms are deep inside any living being’s nature.

 

Bag-Aholism – Umberto Tunesi

I sincerely thank Greg Hutchins, a fairly recent and very promising acquaintance of mine, for having introduced me to this terminology.

It is often said – among males – that the human equivalent of snails – obviously not in terms of slowness, since the human equivalent tend to move disturbingly too rapidly, especially when driving their male partner’s car … – are women.

When a woman moves, she takes more stuff from her house with her.

My wife and me went to Croatia for a two weeks summer sea holiday in Croatia, with two friends, a he and his female date. While he brought with him a – normal, according to males’ statistics – one by one by two feet bag, she had a one by two by four feet bag … My car, on which we travelled, was packed to the limit.

My wife: she’s a good, wise woman; but she starts packing her things two weeks before departure, which makes the journey planning a bit awkward. And, once more, two thirds of the garments she brings with her stay unused.

LESSONS LEARNED
But we – professional men – have to learn from these lessons.

What risks are bag-aholic ladies afraid of? Were they mothers, they would be expected to maintain  their children presentable. But when they are no mother? Or when their “children” are grown up enough to wear worn jeans and T-shirts, and don’t give a damn when they are dirtier than pigs?

There must be some deeper motivation.

Let’s do some analysis.  Ishikawa permitting, I allocate the bag-aholism effect to the following key causes:

  • Machines:  Any piece of equipment is a potential risk for garments, it can cause any damage. As in any wisely designed chemical plant, a three-times redundancy approach is strongly recommended, though expensive and space consuming may be.
  • Manpower:  There is a basic interaction approach: the she and the others. Just think of a bar or restaurant waiter spilling a drink or a sauce on the lady’s dress. She has to change, as soon as possible.
  • Materials:  Ladies’ dresses are nowadays light-years apart from Nature; cotton, linen, wool are unknown to fashion designers, especially Italian and French. Pity that they are too trendy, they live on stains, and they cannot be quickly and easily washed, like a male’s T-shirt or jeans. They need change.
  • Methods:  This is a quite difficult cause to detect; but when a lady, like my wife, or my mother, breaks a coffee cup every week, or her leg when biking against a car, you do expect anything to happen. And  bandage and hospital pajamas must not be forgotten, in a wise lady’s travel bag.
  • Environment:  Meteo’s are becoming more and more like football or baseball news. “What will be the weather like? “ is the most common question when adventuring in any journey. So ladies put in their travel bag one inch thick pullovers when flying to Maldives, and even much thicker when flying to Iceland.

A friend of mine went to Santo Domingo with his “fresh” wife for their honeymoon. After dinner, they romantically walked along the seaside; he was wearing shorts and slippers, breast-naked; she wore long cotton trousers, shoes, T-shirt, shirt and a wool sweater – and she was feeling “just right”.

In short, what males think of risk is totally different from women. And traveling bags are a meaningful sign.

A friend of mine, when he left for his one-month summer holiday, just brought a toothbrush with him, nothing else: he would find all he would need “on site”.

Let’s be careful on this, dear risk-processing friends: if a rose is a rose is a rose, not for any- and every-body a risk is a risk is a risk.

Thank you.