#13 – AIRLINE SHORT TERM TACTICS ADD PASSENGER PAIN – DR. CAROLYN TURBYFILL

turbyfillOne common error in management and decision-making is sticking to short-term tactics that are inappropriate to a changed context.

In the case of sequestration, I had to go to the airport twice and reschedule flights when I could have simply rescheduled once.  The saga began when a low ceiling in Chicago delayed national and international flights that affected travellers for at least a day. Continue reading