Baldrige and ISO 90001?  They can’t be twins.  They’re different animals.

When ISO 9000 was first released as an international standard in 1987, it was not without an American competitor: the national Malcolm Baldrige Award.  Though ostensibly not intended to compete with ISO 9001, Baldrige did compete with ISO 9001.  Baldrige has been hindering an understanding of ISO 9001 and how to apply it since the nearly simultaneous release of these two quality initiatives in the late 80s.  Born nearly at the same time, it seems quality professionals often treat them as twins. Continue reading →