It seems that not a day goes by without our reading about someone getting caught in the processes of a system – aggreged not (necessarily) by nefarious intent, but by a process that didn’t take into consideration some set of circumstances.  Sometimes, the angst endured is amplified by the subsequent processes initiated in a chain of events.

Take the situation of Dr. David Dao who, on April 9^th 2017, was supposed to fly from Chicago to Louisville on United Flight 3411.  Continue reading →