#327 – STRATIFICATION: A BASIC QUALITY TOOL – FRED SCHENKELBERG

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Stratification implies layers or differences. A quick test for soil composition is to place a sample of soil with water in a clear jar and give it a shake. The sand, silt and loam will settle at different rates and create a layered appearance within the jar over time. The height of each layer provides information about the proportion of each type of soil within the sample.

Stratification as one of the seven basic quality tools (some lists use a run chart or flowchart instead) the idea of layers or differences still applies. The idea is to identify potentially meaning differences within a sample set. Continue reading

#325 – LESSONS LEARNED VIA GOLDEN NUGGETS – FRED SCHENKELBERG

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One of the enjoyable parts of reliability engineering work is the consistent need to learn. We learn how new materials, designs, applications, and systems work, and fail. Sometimes we learn through proactive characterization studies, sometimes via unwanted field failures.

Failures will occur, it is what we learn from them that matters. The ability to gather and remember the lessons learned is a common and ongoing need for every organization. We are not very good at it, in general. Continue reading

#324 – IMPROVING RELIABILITY WITH GOOD JUDGMENT – FRED SCHENKELBERG

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At an early concept meeting discussing the technical strategy for the new product, the engineering teams were at an impasse. The decision matrix balanced out with three distinct options. Product reliability differed slightly with each option yet presented risks just as the considerations of cost, complexity, feature set, and time to market.

The project manager, the leader of the development program, asked a few questions, asked for input from the director of engineering, and selected a path forward. Continue reading

#322 – FUTURE OF PROFESSION – RELIABILITY ENGINEERING – FRED SCHENKELBERG

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Fred Schenkelberg is a reliability engineer who has worked in the field for over twenty years. He is a West Point graduate. He majored in Physics. He holds a Masters in Statistics from Stanford University. He began his career in reliability engineering at Raychem Corporation. He moved to Hewlett Packard (HP). At HP he helped create the Corporate Reliability Program. In 2004 he founded FMS Reliability. FMS Reliability is a management and reliability engineering consulting firm. He is the founder of the reliability engineering professional development site Accendo Reliability. Continue reading

#323 – BEST PRACTICES TO DEALING WITH FIELD FAILURES – FRED SCHENKELBERG

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A common practice I’ve seen in organizations is to deal with field failures when they occur. This may occur when the mistaken assumption that no failure will occur due to ‘such an excellent design.”

Ben Franklin may not have been thinking about future product failures, yet his quote:

By failing to prepare you are preparing to fail.

implies we need to prepare ourselves and our organization to deal with field failures. Having clear processes to deal with field failures is a best practice. Continue reading