Firstly, what is ‘good communication’?  Many people have views, but my definition is “the effective and efficient transfer and receipt of information by the right people, at the right time, in the right medium, at the right place and in the right amount”.

The key word though is ‘efficient’.  A voluminous report to the right person on time covering everything may be effective but will the recipient be able to synthesise everything and make a decision; or would an email, letter, SMS, ‘phone call, or face-to-face meeting be the more efficient? Continue reading →