This is the first What? step or phase in the Moment of Oh! decision makign cycle. For previous articles on the Moment of Oh! visit CommunityDecisions@Risk. A person in the What? stage of the commitment curve lacks relevant factual information. He or she either knows nothing about the situation or may have misunderstandings about the facts and their relevance to the situation. Continue reading As a continuing series about making effective community decisions, the book The Moment Of Oh! Will be posted a chapter at a time. This is the second post entitled: Continue reading
Public administrators and community leaders get a lot of things right. Because of their efforts, their communities enjoy services and benefits that the community rarely needs to consider. However, a few crucial decisions can become lightning rods for communities we know. Greg Ranstrom and myself wrote Moment of Oh to help public officials and community leaders to address high-voltage community.