Reliability goals provide you and your team a focus for the reliability program. They provide a measurable way to design, test, and maintain systems that meet customer expectations.

A goal of any kind in a business is relatively easy to set and publish. They are not easy to entwine into the culture of the organization so the objectives desired by achieving the goal become a meaningful focus. A product development team may have hundreds of pages of specifications and a long list of priorities and objectives. Simple listing a reliability goal, no matter how clearly stated, may not be sufficient to garner the interest of your team. Continue reading →