While 2021 is already seven months old, Dr. Bill Pomfret asks the question: “has your organisation taken the time to look back on 2020 and re-evaluate how prepared it was to support its employees and customers”, while continuing to deliver critical services and products during the turbulent times that the COVID-19 pandemic brought on?

2020 was a tough year, to say the least. It certainly was the year where many organisations were forced to throw out their “business as usual” risk management playbooks to simply survive in a weakened economy. Many business leaders were forced to reflect just how effective and adaptable their organisation was when it came to their technology, innovation, acclimation to the changing workforce needs and a disruptive supply chain when disaster struck.  Continue reading →