ISO 9001 is not  working.  Says who?

Top British ISO brass.  Just recently, two high level officials from the UK spoke out about an effectiveness problem with ISO 9001.  ISO 9001 is failing.  The first suggests that quality professionals are failing, alluding to a compliance-based mind-set to auditing, while the second addresses this problem as a failure of organizations and auditors to understand and apply a process approach. Continue reading →