In this second article, I’m looking at areas of possible confusion and ambiguities in ISO 9001 (2015). My first article can be found at ISO 9001: (2015) Initial Observations.
AMBIGUITY OVER THE MEANING OF A QUALITY MANAGEMENT SYSTEM Among the definitions in section 3 in ISO 9001 (2015) is the definition of a management system which goes like this: “set of interrelated or interacting elements of an organisation to establish policies and objectives and processes to achieve those objectives”. Hence a quality management system would appear to be a system that establishes quality policies and quality objectives and quality processes to achieve those quality objectives. But when one reads this closely it reads as though the system only establishes policies, objectives and processes; it does not read as though the system includes the processes and if it doesn’t include the processes, what indeed are its outputs and outcomes?
In this second article, I’m looking at areas of possible confusion and ambiguities in ISO 9001 (2015). My first article can be found at ISO 9001: (2015) Initial Observations.