When people think of best practice in government, two things come to mind, benchmarking and national award winners. While both represent best practice, there is another approach which is growing in use and importance. This is the Good Governance Framework. The Good Governance Framework is the concept of identifying and listing the best practices in government. Continue reading
Introduction
An organization’s culture is an important determinant of its success or failure. This is because an organization’s culture is the combined effect of the employees’ underlying assumptions, beliefs, attitudes and expectations. Each can affect performance and adaptability. A cultural assessment can help determine areas that can inhibit mission accomplishment. This article lists the different techniques used in conducting a cultural audit and indicates how it can help guide corrective action. Continue reading
An organization’s reputation is important. In the private sector it can account for twenty-five percent of its book value. It can also make the difference between market dominance and slow decline. For government there is no good way to quantify reputation. However, having a good reputation may mean the difference between obtaining the needed funds and continuing to beg. Continue reading
Introduction
In 2015, innovation was added to the Baldrige Excellence Framework. While there is no doubt that innovation is important for an organization’s survival, a fundamental question is: How much does a quality improvement process, which is encouraged by the Baldrige Excellence Framework, contribute to innovation? While there is no simple answer to this question, some indication can be seen in an examination of the focus of the quality improvement process and what happens to a company, with a reputation for innovation, when a quality improvement process is implemented. Continue reading
Introduction
The National Institute of Standards and Technology (NIST) just issued the 2017-2018 Baldrige Excellence Frame Work. There were modifications to a number of categories such as Category 1 Leadership, Category 2, Strategy and Category 6 Operations. Included in the modifications were substantive additions for Cyber Attacks and Enterprise Risk Management (ERM). Continue reading