Radical Improvement – A significant change to a process utilizing new technology and/or innovative methodologies which results in an improvement to customer satisfaction so dramatic that demand for the product or service increases. Continue reading
Blocker (noun) – Someone who purposefully opposes any change (improvement) to a process for personal reasons
‘Blockers’ can occupy any position in a company. They can be any age, gender, education level or pay rate. We tend to think of blockers as older, more experienced workers who have been with the company for a long time, and they don’t want to consider any other way to do things. Continue reading