# 204 – ARE STANDARDS BEST PRACTICES? – JP RUSSELL

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JP-ASQ Conference Headshots-finalStandards represent some of the best ideas on how to do something. Everyone reading this article has an opportunity to make things better through standards. Did you know ASQ is accredited by the American National Standards Institute (ANSI) to issue US national standards and technical reports (TR) related to quality management principles, tools, and technology? Technically speaking, ASQ is an ANSI-accredited Standards Development Organization (SDO) with the ASQ Standards Committee serving as the consensus body for the development of American National Standards that are not product-specific or safety-related. Continue reading

#164 – AUDITOR ETIQUETTE: MAKING A GOOD IMPRESSION – J.P. RUSSELL

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Russell-PIC7AAn audit system manager recently told me that it was relatively easy to identify quality auditors who had good technical skills for collecting and evaluating data. What was really hard was to find auditors with good people skills (perhaps auditors need to go to charm school). Even though an auditor is not trying to win a popularity contest, the impressions that the auditor makes with auditee management, interviewees, and escorts can influence the audit and its effectiveness.

#160 – ESTABLISHING AUDIT PROGRAM OBJECTIVES – J. P. RUSSELL

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Russell-PIC7ATo most, establishing program/department objectives seems like the normal thing to do. However, that is not always the case. Sometimes managers of programs/departments only focus on the purpose of their program/department. For example, the purpose of the audit program is to conduct audits. Continue reading