I’ve written before about the need to understand internal and external context on the risk management process. But in a COVID-19 era, what are the things that water utilities need to understand before they can determine the risk on their objectives – what do you need to be doing differently, if anything? Here I take a look at the importance of understanding your products and services, your objectives, the risk to your objectives, what you should be looking at in managing the issues and how you know that the risk is being managed. Continue reading →